Customer Testimonials
Great service excellent staff and customer service. Always notify step by step on any work that needs to be done. Love the videos they send on any service work.
A very pleasant experience. Luke could not have been more pleasant to deal with. We never felt pressured and are more than happy with our RX 350.
Greeted promptly, listened to my few concerns, kept me informed on routine basis Great facility and all staff professional.
Great service from the time we pulled in till we left . They even gave us a loaner car to go get lunch .
The people I worked with were very professional and friendly. I did ask for a few extra days on the DMV permit because I live out of state and when I was home Lexus hadn't sent the information for plates. I haven't heard back on that.
Waited over 45 minutes. By minute 30, looked to see what was going on and was told to calm down, they're busy and someone else was waiting before me.
I had somewhat of a unique problem. The service advisor understood it completely. He was able to solve that problem and a reasonable length of time with an excellent quality of the service, as well as do the routine service.
Previous experience very satisfied Kim very friendly no pressure sales pitch listen to what you say then assist you in making what decision necessary in purchasing vehicle. Second time Kim assisted me in purchasing a lexus.
Tito and Denise were very attentive and personable. They listened. They didn't pressure me. They did their best to make things go quickly and smoothly. They answered all my questions.
Worst car buying experience we ever had. We almost didn’t took the car, if not for the manager who needs to talk to us each time. Will nevef go back to this branch.
The guest lounge at Lexus of Henderson is such a great way to spend 45-60 minutes while my car is being serviced! I actually look forward to my appointments. LOL Always a great experience and my Lexus is happier for it.
They took great care of my car when I went for the 25K inspection Perfect service
I am very happy with my service representative helping me addressing my car issues. And I am pleased with my service. Thank you
They take a direct interest in my car and myself. Everyone from sales personal to stock people took the time to ask about me.
The worse experience …! I will never return to this location for service nor purchase another Lexus. The service tech that checked me out was extremely rude, unprofessional, horrible! I have already voiced my concerns to the sales manager that was available to assist me that day. To this day, I have not received a return call from the service manager despite I made it very clear on that request. I left the service center beyond upset. I have shared my experience with family & friends.
It went smoothly and on time Stop stop stop stop stop stop stop stop stop
Always accurate, great communication. Efficient service! Provided a loaner for longer wait times. Even communicated with my husband as well as me. Customer service was great
James Simmons is Fantastic! I know my car is in excellent and capable hands with him. He listens to my questions and the problems I have with my car, and when I bring my car in to Lexus of Henderson he resolves those problems. Words are truly not sufficient to say how Awesome James is. I am truly grateful I can bring my car to him.
Frustrating when getting an 'uber' Slow on doing paperwork and they ordered an uber to get back to my work, which I was late due to Uber not being order earlier, I'm not sure if policy change but they used to let you get a car until your car was fixed. Poor explanation and common their end.
Excellent as always Service and timing were perfect as usual! I am good that's all I have to say
As usual very helpful and knowledgeable They took care of me right away even though I didn't have an appointment
Excellent as always Service and timing were perfect as usual! I am good that's all I have to say
Am not sure what is going on with lexus service, but I just got my oil change done, and I get a notification asking me to take the car back for engine oil change, like two weeks ago again. Was anything done when I took it and paid? Then I had a warranty issue and they said, they couldn't file a claim. I needed it to do it directly to them provider. When I called the warranty, they sent me back to the dealership this is ridiculous. I do give all my credit and respect to Gorge he took ... Read More DealerRater - Nov 1, 2026
Always professional and helpful My vehicle was completed on time and I was given a thorough look into my vehicle.
The customer service team was good however the maintenance team was not good Was not good at all
The dealership were very professional and worked with me to give me the best possible deal for the vehicle.
Excellent overall from Service to sales I am fully satisfied I can't think of anything else
This dealership is amazing, service manager Stephen Diem is great to work with always makes sure you know what’s going on with you car.
Great experience in regards to the assistance of the technology specialist Alberto Araujo & the Service Director George Glover.
Very Professional & complex & complete. Everyone was helpful. GREAT JOB!?? Thank you see you in 6 months.????
The best service at any Lexus dealer I have ever gone to for the past 25 years bar none
Stephen always had a courtesy car for me, and would always follow up with me and give me status reports.
Great customer service they made the purchase process very easy sales adviser was very professional and explained everything into the detail
They gave me a loaner and took care of my new battery I have enjoyed the service the service guys are nice and take care of business
Best service than any other vehicle brand I’ve had. Good customer service and they care about your time. Most of all they give you a nice loaner vehicle if you need one. 10/10
The service department has given excellent service to me over the last eight years. Tyler H was a big part of that. He went above and beyond and it would be beneficial to your company to bring him back. I also have had very good experiences of Stephen I hope you will keep these good employees because they make a difference and having 3 cars made by Lexus I am in the service department every few months. They are very important and they do a great job.
Stephen has been amazing to work with. He's worked really hard to assist us every time we've been into the Dealership. It seems like a very busy place. Also Seems short staffed, but Stephen has gone above and beyond to help us and and get us taken care of.
Took care of all my service needs in a timely and professional manner. They were great to work with.
It was extremely easy to book an appointment online, and they had times available for the day I was looking to go in. They also paid for an Uber for me to get to work after dropping off my vehicle
Henderson Lexus has always treated us very well with excellent service and respect. Highly recommend them.
I expected better from Lexus!
During the sale negotiations the salesman said “we take care of the registration.” So it was a surprise when I was told they needed my credit card for the $800-$900 registration. Apparently, I should have been told that you help with the registration paperwork.
The sale price included my trading in my Honda. On the day of the paperwork signing I had not been reminded that they needed the pink slip to the Honda. I do this once every 7-10 years. Lexus does this quite regularly. Why wasn’t I reminded?
My appointment on the ... Read More DealerRater - Oct 24, 2026
My advisor was very helpful and thorough in explaining what needs to be done; my loaner was ready when I left the dealership. As promised, my car was done, the same morning and as in the past, it was returned to me washed and very clean.
Excellent customer service That Scott was attentive and polite. Everything was done in timely manner.
I am 62 years old and I have purchased and leased many vehicles in different states, and I have to say my experience with Justo and the staff at Lexus of Henderson was attentive and professional.
Acceptional customer service, great communication, friendly and helpful. I would highly recommend Henderson Lexus. Thank you so much.
Disappointing Service Experience at Lexus of Henderson, I arrived on time for my scheduled service appointment, but I was left waiting for an hour. I had selected a loaner vehicle online in advance because I needed to get to work while the dealership serviced my Lexus. Despite making these arrangements ahead of time, the process was frustrating and unnecessarily time-consuming.
To make matters worse, I was quoted nearly $1,000 for my 60,000-mile service, even though I have extended coverage that I understood included this service at no additional cost. I should not have to deal with unexpected charges or spend my ... Read More DealerRater - Oct 20, 2026
I recently had my vehicle serviced at Lexus of Henderson, and unfortunately, my experience was disappointing.
While the mechanic was very detailed and thorough in inspecting my vehicle, the service department overlooked the fact that my battery was still under warranty and needed to be replaced. Because of this oversight, I had to make another trip back to the dealership just to have the battery swapped out, resulting in hours of unnecessary waiting and wasted time.
Additionally, my service advisor did not provide the level of customer service I have come to expect from Lexus. Compared to the gentleman who ... Read More DealerRater - Oct 20, 2026
Everyone there was professional and very friendly They understood my concerns. And took care of everything that I asked
Everyone was professional and friendly. Best experience I've had at a dealership A great waiting room
Everything was great!! Scott was very friendly and he was very professional. Everything went smoothly.
The customer service team at Lexus is really friendly and helpful. The service was excellent, and the customer service representative was very welcoming, attentive, and professional. I will comeback for future services.
I had a professional experience during my recent maintenance service. Vehicle was seized vice in a reasonable time frame and Stephen was professional throughput process
The service went smoothly and easy. I'm very happy how things handled. Friendly, Professional and Knowledgeable.
Denise Bortnak was very knowledgeable on the RX 350H and able to demonstrate all of its features on our test drive. The purchase transaction was efficient and responsive to the items which were impotent to me. Denise provided regular updates on the delivery status as it shipped from Canada.
We had to bring our car back for an issue that was related to the first request. The second time could've been avoided with full transparency and a cost breakdown. They had a new system implemented and the efficiency appears to be in the toilet. It was hard to get information back or contact the dealer because the system was crippling them.
Service was promptly and effectively addressed in a timely manner. I don’t have more words to add up to 15 words (which is an insipid and annoying requirement) so I’m adding them to hurry up and get out of this survey that you said would only take one minute and has now taken 60+ words and lasted five minutes.
Every thing went smoothly and everyone had good customer service skills I will definitely be back
Tito made the experience top notch and effortless. He was honest and upfront about all the numbers and deal
Had an amazing experience, very professional. Made sure it was updated. Got my car back in a timely manner
Very good. Thoughtful and good communication It's a great service department. I always have a good experience there.
Our experience was good. I left my pickleball equipment in the rear or the courtesy vehicle and Stephen retrieved and held it for me at the dealership. Overall excellent experience.
Service staff was great and very attentive for what I needed and also pointed out things I should have done.
Denise is excellent. Great follow up and follow through. She treated me fairly and wanted to resolve any concerns
I feel completely scammed. My car was returned in worse condition than it was when I originally brought it.
It's always been great. You guys don't try to sell me something my car doesn't need. It's hard to find a good dealership that knows times are hard for everyone.
glitches happen all the time, everywhere, but when they occur here they take care of the proglem, good on them
Excellent service. Scott Crockett was great In and out in minutes. There was long waits.
She answered questions about my recent Lease buy back purchase plus, she registered my vehicle with the dmv for 2027
Very satisfied with the service. They are friendly and helpful. Problem was taken care fast. We get to go home in a few hours. Thank you Lexus of Henderson from San Diego.
Everything went as they told me it would before I came in for the appointment
Friendly knowledgeable Excellent service! My service advisor was professional, friendly, and very helpful. They kept me informed throughout the process and made everything easy and stress-free. I really appreciate the great customer service and would definitely recommend them.
Excellent service! My service advisor was professional, friendly, and very helpful. They kept me informed throughout the process and made everything easy and stress-free. I really appreciate the great customer service and would definitely recommend them.
Friendly knowledgeable Excellent service! My service advisor was professional, friendly, and very helpful. They kept me informed throughout the process and made everything easy and stress-free. I really appreciate the great customer service and would definitely recommend them.
Personalized attention, very friendly and always helped us to see our best purchase option Recommended
Excellent customer service, excellent communication, excellent care I really like the service at the Lexus dealership
You did a remarkable job and I am completely satisfied. Thank you very, very much.
Always friendly and efficient. They Always give me complete information on the vehicle and ask if I would like it cleaned.
Overall good, except that it took over 2 hours to get my (ev)vehicle back after a 5,000mile check. I will not stay and wait for it next time.
My experience with the dealership was really good considering the staff is a reflection of the leadership.
They did a through job on my vehicle. Everyone was so professional and they took care of all needs. It was a great experience.
Excellent service and professional personnel who kept me informed regarding time to finishing the service..
Stephen was professional, provided accurate estimates before any work began. Timely updates regarding status of my vehicle. Provided me with a loaner car when repairs took longerthan anticipated.
Very poor communication. Sat at dealership 3 hours and then told didn’t even get to car yet. Given a loaner and got my car back 2.5 weeks later. Some of my emails for an update went unanswered. Still even waiting for an answer to one now, been a week and a half!
Lexus of Henderson, is very honest & trusted auto maintenance section, I will always take my Lexus for service there, my service personal, is very honest & have outstanding customer care...
. Extremely disappointing experience with Lexus of Henderson, particularly with the finance department and the overall lack of customer service and transparency.
I was putting approximately 80% down and financing only a relatively small portion of the vehicle. I had already secured a better rate through my credit union, but I chose dealership financing purely for convenience. I was initially told by the salesperson that the rate would be 3.99%, only to be presented with 4.99% during the finance process. That discrepancy should have been communicated clearly and upfront, and the way it was handled left me feeling misled.
The most disappointing part of ... Read More DealerRater - Sep 23, 2026
This was probably my best dealer experience I ever had. Got a great deal and great car very happy with purchase so far. I look forward to learning anything about this car. Justo who was salesman handled our case very professional handled. Highly recommended if you are looking for a great luxury car. This was a pleasant experience.
My service advisor James was top notch. Professional and Friendly. My car was done within a day and rideshare made it seamless.
If you want future surveys do not make me type any answers! This is really annoying and I will not take the time to complete the survey.
clean and orderly. plenty of help and i didn't have to wait long highly satisfied
Great experience. My rep was very friendly and the service team was fantastic. Love this dealership
Easy one word Great That's it You're killing me You are getting annoying Who are you
Everyone was friendly, helpful and knowledgeable. Very customer oriented. They made me feel very comfortable.
Always welcomed with a smile and professionalism. I am so happy I bought a Lexus!
James was very kind and helpful in his response to get me a loaner car when mine was being serviced.
Amazing service. Fast, easy and a reasonable price. They always take care of my RCF.
Fast & friendly service, thank you Fast & friendly service, thank you. I really appreciated how easy it was to make an appointment, and the snack selection was nice
Fast & friendly service. Thank you. Everyone at the clear shop was friendly & I did not have to wait long.
Took a bit longer but I am glad the issue has been taken care of!
Dealership is great, but the issue didn't get fixed The 'Hold' button still sticks. Yes
I experienced care and professionalism from the moment I walked in the door. The whole process was smooth and straightforward.
