Customer Testimonials
Financial Department a great job
Best service, fast and professional service to finish my payout. I love Lexus.
Great service and amenities while waiting and Lyft shuttle or car loaner is super as well.
David Torrella from the Service department always provides excellent customer service. He delivers detailed descriptions of items needed and caters to customer needs. He also provides a quick and easy process to check in and out. Keeps you posted in the service they deliver. Thank you for your awesomeness! Great staff!
My experience was pleasant. I had very little wait time. They fixed the problem with my car within 24 hours and provided a loaner car.
Very easy to deal with and donuts in the lounge
Excellent! Jayce is the BEST! Thank you!
They provided incredible service to us when we brought our Lexus from St. George, Ut for a factory recall. They allowed us to store the car at their dealership while we took a plane to Europe. And then they took it to the airport valet so it would be waiting for us upon our return. This is the best service that we have ever experienced from a dealer!!! It saved us an extra trip from Utah and was so convenient when we arrived back to the US.
Location and dealer was amazing. I Wish they have more car and choices in show room without ordering
The best customer service .. lov lex hend
Courteous and Great Service
My first time getting my Lexus RX serviced at the Henderson location, and I was happy with it. It was completed in the time my Service Rep had mentioned. He had explained to me the next services I’d need and that it would be covered under my warranty.
As usual, service was top notch and professional. David T explained the 60k mileage service option requirements in detail and provided a loaner vehicle.
Rick White is the Best!!! THANK YOU!!! Great experience!!!
Great dealership with phenomenal staff. A great experience! Love my car. Great value and super looks.
Service department is top notch. They go out of the way to do whatever they can do for you, to accommodate any situation. Will be using again shortly.
We were greeted from Alex who was very helpful. Then we spoke to David who helped us with our vehicle issue. David loaned us a vehicle so we can continue with our visit to Las Vegas. I David Salgado an a retired Phoenix Police Officer and my wife Alicia is a Veterinarian. Alex and David were very helpful and exhibit the highest standard of customer service. We are very proud owners of having a Lexus as our vehicle I highly recommend that Alex and David receive recognition for their customer service.
Tomas (Sale manger) is very helpful and professional , I’m very happy to work with him and purchased my first car. Tito (Master certified sale) and Sirui (Financial manager ) are very patience and details to explain car technology, financial plan… etc, make test ride experience magnificent. Great job Lexus of Henderson.
Tito was amazing. Made the process of buying my first Lexus a breeze.
Amazing service! Professional people who helped every step of the way to make my dream come true! Wonderful sales team and finance manager!
Reliable, competent service.
Stephen Diem was very helpful, car wa very clean when i got it back, only thing was price was very high
Always very precessional and I love the updates I receive about my vehicles status. I also really like that they give you a loaner car so you’re not inconvenienced in anyway. Thanks again for always doing a great job.
I’m only answering this crap because you guys keep sending me emails. Service is great. David is great. Some sending me this crap
Fabian is the reason I bought a Lexus in Henderson. Stopped by and chatted and thoroughly enjoyed the initial contact.
Great buy experience very good professional service and number one sales agent. well recommended. I will buy again. Great customer service.
Everyone there was super helpful and amazing attitudes
Excellent customer service. Totally customer focused. Comfortable waiting area. No attempt to oversell any maintenance.
The facility is clean and the employees I met were professional and courteous, especially Jaycee. Over all, my experience was very pleasant.
Nate was ver accommodating. He was always able to get me a loaner vehicle which I appreciated very much.
Tito is the best car sales men, I ever had. Please go to Lexus of Henderson to buy your dream car!
I bought my new RX 350 at the Lexus of Henderson location. I knew from the moment that my sales person, Savannah walked towards me on the lot that it was going to be a great experience. I was not wrong! Savannah made my experience so enjoyable she was knowledgeable she was kind she was not pushy.Suri, in finance was also wonderful. Very knowledgeable very kind and patient explaining everything to me. I am so happy to be a part of the Lexus family.
Great service, true to quote, friendly employees. Appreciate the loaner
Cannot always talk to my service manager. He is always too busy to talk to me
Very transparent and straight forward service. Everything from start to finish was 2 hours or less. The certified preowned vehicle I purchased was in spectacular condition. Kim addressed all of the concerns I’ve had and made driving the vehicle back home to reno a breeze. I highly recommend this place!!!
Steven was the best! This dealership is wonderful and very helpful. Thanks again guys!!!
Very professional and excellent service by Tito Deleon. This is my fourth purchase/lease from this dealer. Tito was in regular contact with me over the last few months while I waited for my car to be delivered. He's top notch!
Fabian was Excellent! He was professional and made us feel comfortable. He did not hesitate to help us and even had Alexis look at our vehicle once more to calm our fears. Alexis was another person who helped answer all mechanical questions we had. All in all two 👍👍
Excellent service
Purchased a used vehicle from Lexus of Henderson. The process was quick and easy. Found the vehicle I wanted online, researched and found their no haggle pricing to be below market price, test drove, and purchased. The paperwork was completed in record time, using my own lender. The staff is very knowledgeable and professional. I enjoy buying a car as much as a root canal, but Lexus of Henderon made it quick and most of all painless. I would buy from them again, and recommend their dealership.
Excellent service team, very good place to visit.
Lexus of Henderson has tremendous staff working at their dealership. From the moment you walk in and see the front desk attendant who greets you then to the salesperson who helps negotiate the deal for my purchase. Tito De Leon Jr. made me feel comfortable and no pressure whatsoever when working out my trade-in and purchase. Also the finance person made it clear what was being charged and what were the exact terms and added services in my purchase contract. If you’re looking for a new or used Toyota or Lexus, go see him and make an appointment with ...
Tyler is always attentive and keeps me posted every step of the service process, we will continue to bring my daughter’s vehicle to him trusting great care!
Absolutely top notch service! Best of the best !
Love Lexus of Henderson! Craig Kelly the Service Director always make sure to give us the 10 star treatment! Always feel like a VIP at Lexus of Henderson.
Stephen Diem was helpful, courteous, and had my repair done on time. Very pleased with service
Tito at Lexus of Henderson was so welcoming, friendly, professional, informative, and very efficient.
We’ve been customers for a long time. The customer service is great. David is always helpful and courteous.
Jayce genuinely cares and provides excellent customer service. He is truly an asset to Lexus of Henderson.
From the first call I made to finalizing the sale I received excellent sales service and. Information from Tito DeLeon. I’m 78 , live in Flagstaff, Az., actively selling Real Estate, , have purchased numerous vehicles I my lifetime but never on line without seeing the vehicle (in person) Tito did an excellent job & Lexus of Henderson was first class. It was nice to experience Professionalism like that. Also received a follow up call from Tito the following day to make sure I made it back to Flagstaff ok and how I liked the vehicle, I was impressed with Tito & ...
(Translated by Google) I switched to Lexus 20 years ago and the experience has been wonderful. (Original) Desde hace 20 años me cambié para Lexus y la experiencia ha sido maravillosa.
I always bring my 1999 es300 here. All my friends laugh when I take my car to the dealership. I always get top notch service, their facility is immaculate and their employees are always professional. I always get a free loaner for no extra charge. I know I’m getting Lexus parts. They always can diagnose and give me a full report on my vehicle’s parts.
Excellent service from the moment you arrived Fabian is awesome and friendly.
Lexus of Henderson always has great customer service whenever I come in for any type of service/repairs. Appreciate everyone there!
Great service as always. They went extra mile to show me how to get aftermarket piece for my mirror, and how to install it right. Positive experience all the time in this dealership. Friendly crew.
Our service manager, David, saved our vacation.!!
I received quick smooth and courteous service. Great communication. All work was explained. The waiting area was comfortable.
I was able to come in the same day I had a battery problem that was fixed along with other maintenance. Thank you.
Jayce and everyone at the dealership were great! My 2004 RX330 runs like a new car!
Everyone is friendly. However lacking in communication . After I made appointment I cancelled. They never got the word & came anyway. Fortunately I was able to keep the appointment
Service writer and all staff were great. Obtained Saturday appointment with short notice. The Vehicle was serviced and ready for pick up in a timely manner and as promised. GX460 is a great SUV.
Great service! Booked and was very impressed with team and service. Highly recommend. Nate and team were awesome
I have been customer last 15years with service manager David Torrella.He is professional, trusted always! Make me comfortable
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