Customer Testimonials

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Google Sep 25, 2022

Financial Department a great job

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Google Sep 25, 2022

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Google Sep 25, 2022

Best service, fast and professional service to finish my payout. I love Lexus.

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Google Sep 24, 2022

Great service and amenities while waiting and Lyft shuttle or car loaner is super as well.

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DealerRater Sep 24, 2022

David Torrella from the Service department always provides excellent customer service. He delivers detailed descriptions of items needed and caters to customer needs. He also provides a quick and easy process to check in and out. Keeps you posted in the service they deliver. Thank you for your awesomeness! Great staff!

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Google Sep 24, 2022

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Google Sep 24, 2022

My experience was pleasant. I had very little wait time. They fixed the problem with my car within 24 hours and provided a loaner car.

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Google Sep 24, 2022

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Google Sep 24, 2022

Very easy to deal with and donuts in the lounge

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Google Sep 24, 2022

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Google Sep 24, 2022

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Google Sep 23, 2022

Excellent! Jayce is the BEST! Thank you!

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Google Sep 23, 2022

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DealerRater Sep 22, 2022

They provided incredible service to us when we brought our Lexus from St. George, Ut for a factory recall. They allowed us to store the car at their dealership while we took a plane to Europe. And then they took it to the airport valet so it would be waiting for us upon our return. This is the best service that we have ever experienced from a dealer!!! It saved us an extra trip from Utah and was so convenient when we arrived back to the US.

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Google Sep 22, 2022

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DealerRater Sep 22, 2022

Location and dealer was amazing. I Wish they have more car and choices in show room without ordering

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Google Sep 22, 2022

The best customer service .. lov lex hend

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Google Sep 22, 2022

Courteous and Great Service

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Google Sep 22, 2022

My first time getting my Lexus RX serviced at the Henderson location, and I was happy with it. It was completed in the time my Service Rep had mentioned. He had explained to me the next services I’d need and that it would be covered under my warranty.

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Google Sep 22, 2022

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Google Sep 22, 2022

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DealerRater Sep 21, 2022

As usual, service was top notch and professional. David T explained the 60k mileage service option requirements in detail and provided a loaner vehicle.

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Google Sep 21, 2022

Rick White is the Best!!! THANK YOU!!! Great experience!!!

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Google Sep 21, 2022

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DealerRater Sep 20, 2022

Great dealership with phenomenal staff. A great experience! Love my car. Great value and super looks.

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DealerRater Sep 19, 2022

Service department is top notch. They go out of the way to do whatever they can do for you, to accommodate any situation. Will be using again shortly.

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DealerRater Sep 18, 2022

We were greeted from Alex who was very helpful. Then we spoke to David who helped us with our vehicle issue. David loaned us a vehicle so we can continue with our visit to Las Vegas. I David Salgado an a retired Phoenix Police Officer and my wife Alicia is a Veterinarian. Alex and David were very helpful and exhibit the highest standard of customer service. We are very proud owners of having a Lexus as our vehicle I highly recommend that Alex and David receive recognition for their customer service.

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Google Sep 18, 2022

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Google Sep 18, 2022

Tomas (Sale manger) is very helpful and professional , I’m very happy to work with him and purchased my first car. Tito (Master certified sale) and Sirui (Financial manager ) are very patience and details to explain car technology, financial plan… etc, make test ride experience magnificent. Great job Lexus of Henderson.

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Google Sep 18, 2022

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Google Sep 18, 2022

Tito was amazing. Made the process of buying my first Lexus a breeze.

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DealerRater Sep 17, 2022

Amazing service! Professional people who helped every step of the way to make my dream come true! Wonderful sales team and finance manager!

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Google Sep 17, 2022

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Google Sep 17, 2022

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Google Sep 17, 2022

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Google Sep 16, 2022

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Google Sep 16, 2022

Reliable, competent service.

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DealerRater Sep 16, 2022

Stephen Diem was very helpful, car wa very clean when i got it back, only thing was price was very high

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DealerRater Sep 16, 2022

Always very precessional and I love the updates I receive about my vehicles status. I also really like that they give you a loaner car so you’re not inconvenienced in anyway. Thanks again for always doing a great job.

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Google Sep 16, 2022

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Google Sep 16, 2022

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DealerRater Sep 15, 2022

I’m only answering this crap because you guys keep sending me emails. Service is great. David is great. Some sending me this crap

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DealerRater Sep 15, 2022

Fabian is the reason I bought a Lexus in Henderson. Stopped by and chatted and thoroughly enjoyed the initial contact.

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Google Sep 14, 2022

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Google Sep 14, 2022

Great buy experience very good professional service and number one sales agent. well recommended. I will buy again. Great customer service.

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Google Sep 14, 2022

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Google Sep 14, 2022

Everyone there was super helpful and amazing attitudes

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DealerRater Sep 13, 2022

Excellent customer service. Totally customer focused. Comfortable waiting area. No attempt to oversell any maintenance.

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Google Sep 13, 2022

The facility is clean and the employees I met were professional and courteous, especially Jaycee. Over all, my experience was very pleasant.

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DealerRater Sep 12, 2022

Nate was ver accommodating. He was always able to get me a loaner vehicle which I appreciated very much.

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DealerRater Sep 12, 2022

Tito is the best car sales men, I ever had. Please go to Lexus of Henderson to buy your dream car!

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Google Sep 12, 2022

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Google Sep 12, 2022

I bought my new RX 350 at the Lexus of Henderson location. I knew from the moment that my sales person, Savannah walked towards me on the lot that it was going to be a great experience. I was not wrong! Savannah made my experience so enjoyable she was knowledgeable she was kind she was not pushy.Suri, in finance was also wonderful. Very knowledgeable very kind and patient explaining everything to me. I am so happy to be a part of the Lexus family.

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Google Sep 12, 2022

Great service, true to quote, friendly employees. Appreciate the loaner

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DealerRater Sep 12, 2022

Cannot always talk to my service manager. He is always too busy to talk to me

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Google Sep 12, 2022

Very transparent and straight forward service. Everything from start to finish was 2 hours or less. The certified preowned vehicle I purchased was in spectacular condition. Kim addressed all of the concerns I’ve had and made driving the vehicle back home to reno a breeze. I highly recommend this place!!!

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Google Sep 11, 2022

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Google Sep 11, 2022

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Google Sep 10, 2022

Steven was the best! This dealership is wonderful and very helpful. Thanks again guys!!!

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DealerRater Sep 10, 2022

Very professional and excellent service by Tito Deleon. This is my fourth purchase/lease from this dealer. Tito was in regular contact with me over the last few months while I waited for my car to be delivered. He's top notch!

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Google Sep 10, 2022

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Google Sep 10, 2022

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Google Sep 10, 2022

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DealerRater Sep 9, 2022

Fabian was Excellent! He was professional and made us feel comfortable. He did not hesitate to help us and even had Alexis look at our vehicle once more to calm our fears. Alexis was another person who helped answer all mechanical questions we had. All in all two 👍👍

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Google Sep 9, 2022

Excellent service

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Google Sep 9, 2022

Purchased a used vehicle from Lexus of Henderson. The process was quick and easy. Found the vehicle I wanted online, researched and found their no haggle pricing to be below market price, test drove, and purchased. The paperwork was completed in record time, using my own lender. The staff is very knowledgeable and professional. I enjoy buying a car as much as a root canal, but Lexus of Henderon made it quick and most of all painless. I would buy from them again, and recommend their dealership.

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Google Sep 8, 2022

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Google Sep 8, 2022

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Google Sep 7, 2022

Excellent service team, very good place to visit.

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Google Sep 7, 2022

Lexus of Henderson has tremendous staff working at their dealership. From the moment you walk in and see the front desk attendant who greets you then to the salesperson who helps negotiate the deal for my purchase. Tito De Leon Jr. made me feel comfortable and no pressure whatsoever when working out my trade-in and purchase. Also the finance person made it clear what was being charged and what were the exact terms and added services in my purchase contract. If you’re looking for a new or used Toyota or Lexus, go see him and make an appointment with ...

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DealerRater Sep 6, 2022

Tyler is always attentive and keeps me posted every step of the service process, we will continue to bring my daughter’s vehicle to him trusting great care!

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Google Sep 6, 2022

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Google Sep 5, 2022

Absolutely top notch service! Best of the best !

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Google Sep 4, 2022

Love Lexus of Henderson! Craig Kelly the Service Director always make sure to give us the 10 star treatment! Always feel like a VIP at Lexus of Henderson.

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Google Sep 4, 2022

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DealerRater Sep 4, 2022

Stephen Diem was helpful, courteous, and had my repair done on time. Very pleased with service

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Google Sep 4, 2022

Tito at Lexus of Henderson was so welcoming, friendly, professional, informative, and very efficient.

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Google Sep 4, 2022

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Google Sep 4, 2022

We’ve been customers for a long time. The customer service is great. David is always helpful and courteous.

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DealerRater Sep 3, 2022

Jayce genuinely cares and provides excellent customer service. He is truly an asset to Lexus of Henderson.

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Google Sep 3, 2022

From the first call I made to finalizing the sale I received excellent sales service and. Information from Tito DeLeon. I’m 78 , live in Flagstaff, Az., actively selling Real Estate, , have purchased numerous vehicles I my lifetime but never on line without seeing the vehicle (in person) Tito did an excellent job & Lexus of Henderson was first class. It was nice to experience Professionalism like that. Also received a follow up call from Tito the following day to make sure I made it back to Flagstaff ok and how I liked the vehicle, I was impressed with Tito & ...

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Google Sep 3, 2022

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Google Sep 3, 2022

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Google Sep 3, 2022

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Google Sep 3, 2022

(Translated by Google) I switched to Lexus 20 years ago and the experience has been wonderful. (Original) Desde hace 20 años me cambié para Lexus y la experiencia ha sido maravillosa.

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Google Sep 2, 2022

I always bring my 1999 es300 here. All my friends laugh when I take my car to the dealership. I always get top notch service, their facility is immaculate and their employees are always professional. I always get a free loaner for no extra charge. I know I’m getting Lexus parts. They always can diagnose and give me a full report on my vehicle’s parts.

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Google Sep 2, 2022

Excellent service from the moment you arrived Fabian is awesome and friendly.

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Google Sep 2, 2022

Lexus of Henderson always has great customer service whenever I come in for any type of service/repairs. Appreciate everyone there!

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Google Sep 2, 2022

Great service as always. They went extra mile to show me how to get aftermarket piece for my mirror, and how to install it right. Positive experience all the time in this dealership. Friendly crew.

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Google Sep 2, 2022

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Google Sep 1, 2022

Our service manager, David, saved our vacation.!!

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DealerRater Sep 1, 2022

I received quick smooth and courteous service. Great communication. All work was explained. The waiting area was comfortable.

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Google Sep 1, 2022

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Google Sep 1, 2022

I was able to come in the same day I had a battery problem that was fixed along with other maintenance. Thank you.

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DealerRater Sep 1, 2022

Jayce and everyone at the dealership were great! My 2004 RX330 runs like a new car!

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DealerRater Aug 31, 2022

Everyone is friendly. However lacking in communication . After I made appointment I cancelled. They never got the word & came anyway. Fortunately I was able to keep the appointment

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Google Aug 31, 2022

Service writer and all staff were great. Obtained Saturday appointment with short notice. The Vehicle was serviced and ready for pick up in a timely manner and as promised. GX460 is a great SUV.

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Google Aug 31, 2022

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Google Aug 31, 2022

Great service! Booked and was very impressed with team and service. Highly recommend. Nate and team were awesome

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DealerRater Aug 30, 2022

I have been customer last 15years with service manager David Torrella.He is professional, trusted always! Make me comfortable

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