Martrell made sure I was taken care of during my visit for buying my car. Everyone was welcoming and friendly. Great deal and would recommend.
My scheduled maintenance was due, called and made an appointment on Friday, dropped the car off Tuesday morning. I was called a few times regarding updates to my car's status and when it was time to pick up I was given the run down on everything that was completed along with the receipt. Easy.
Had 2 recalls needed fixing.... got loaner and dropped it off....no problem. Went to pick it up and had a 15ish minute wait but finally got checked in and car available to me. Problem is one of the problems I'd asked them to look at and fix they told me they had, well,,,, they hadn't. Now I have to take it back.... I live 20 miles away and only due to the covid do I have the time to return.... still, it's inconvenient and more exposure during a time we all should stay home. Disappointing to say the least... BTW I ...
My service associate friendly, helpful and knowledgeable! He took the time to get to know me and told me a little bit about him! Excellent job!
Martrell always takes care of me and gives me the best options, including: price, value, convenience, timeliness and over all experience. Lexus of Henderson is the best around when it comes to customer satisfaction!
Lexus of Henderson has always been a great dealership for us! This is the second GS350 we have bought here. Tito is amazing and never disappoints! He goes above and beyond and really knows all the features of the car. Will never spend my my money anywhere else!
Martell was great. He wasn’t pushy at all and was patient with me. He let me test drive multiple cars and have good advice about buying a used car from Lexus.
The level of professionalism from the moment you arrived, till you check out is outstanding. The GS sedan is our first vehicle from Lexus, we have purchased a second one, and entertaining the idea of a third vehicle. You’re Service Department is the only Department to service our vehicles. We thoroughly enjoy the VIP experience each time we have our vehicles serviced. Keep up the great work....thank you, Peter Boffelli
All are attentive and courteous from start to finish. I have never experienced an issue with any of the staff at henderson of las vegas service.
We had a problem with the A/C not working. We had no problem getting an appointment the next morning. Stephen was there to greet us and took very good care of us. It turned out to be something simple. We were showed and explained that the A/C button was off in the Climate menu. Thank you Stephen for your help and patience in this matter. It turned out really well. We could not have done it without you.
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