Customer Testimonials
Always treated like a priority, great service, they keep you updated every step of the way.
Louise was awesome! Great customer service. Friendly and welcoming environment. Glad we went to this dealership!
Kim was very helpful and pleasant to work with. I appreciate her taking care of me.
Tyler and the team were, as usual, great! He and they were friendly and professional.
Lexus of Henderson, surprused me. The service is more than I expected, it's great. The people are very friendly and very profedsional. They constantly inform you oof the service and wait time regarding your car. I am impressed.
Good and thorough, Tyler always takes care of me. Very satisfied with everything overall. Thank you BW.
Everyone was helpful and professional. Service was excellent and even after some minor damage they took care of it expeditiously.
Friendly and willing to take the time to answer questions. Proactive and prompt with information .
Willing to work with the customer. Very responsive and prompt with answering questions. Would go back again.
Our salesperson was excellent and patient showing my wife how to use certain thing on the car. The deal was quick and they respected my wishes on the way I wanted to do the deal.
Good luck with your interview tomorrow and have a wonderful weekend and stay healthy and safe and healthy I love
Tyler is my service writer at Lexus of Henderson. He always takes good care of me and does a great job communicating what is happening with my car.
Highly reliable good service and that's why I am willing to drive 2 hours to get our Lexus car serviced at your dealership.
All employees are very knowledgeable and helpful throughout the Dealership. Your wait for service is enjoyable. Thank you.😃😎
I was treated very well at Lexus of Henderson . They were courteous and professional . No surprises
I was really impressed with the sales experience here. No major pressure and fair pricing across the board. We took a test drive with Rick one evening, and we were impressed with the car. Then the next day, Tito worked the deal over the phone and we were able to take delivery of the car when it was ready the following week. Very satisfied with our Lexus of Henderson experience!
Kept me informed of costs and services bing performed. Very courteous and friendly. Thorough and conscientious
Tito is awesome! He found the perfect car for me and provided great service. We couldn’t be happier.
Denise is great with follow up! She's been a great help in our end of lease process and worked well with me to acquire a new car! She always answers all the questions I have. I highly recommend going to her if you visit the dealership!
Tyler bent over backwards to help us. Made sure we had our car delivered when’ we needed it Highly recommend Lexus of Henderson
I had a great service and happy thanksgiving to everyone! Thank you for your help!
Always happy to have problem solved with no charge when given an estimate of $500.
The customer service was excellent the sales representative was very knowledgeable and courteous. I will recommend them to my friends.
I’m happy about their approach explanation the entire Salesman, Sales manager and all grateful I was not expected like this, but I got more than my expectation keep doing guys. I appreciate thank you
Love the customer service and amenities at Lexus of Henderson, clean facility, updated features on the outside large spacious showroom, little area with stocked snack, several TVs and lots of space for a toddler to walk and explore while waiting.
Every time I take my car to Lexus of Henderson I am completely satisfied. I wouldn’t take my car anywhere else.
Very nice clean professional David was very helpful Great service Very grateful for the uber and Lyft service
Lexus of Henderson service department is outstanding. Great service. Super efficient. Friendly and helpful staff. Highly recommend them.
My experience was seamless. Excellent communication and service. Denise was wonderful. I was thoroughly pleased.
Very nice facility, staff very personable and professional. Nice waiting room with amenities. Salespeople low pressure.
Clean, friendly and courteous . The staff was very knowledgeable has the check in process down pat
Overall good service - would have preferred a loaner car instead of uber drivers but all-in-all - overall good service.
The Service department is the best. Tyler has been there for us every since we move here 10 years ago. Every concern is important and checked out. We are very pleased with the service we've received.
Wonderful experience with all staff members! They were all very helpful . Totally recommend this dealer to anyone that is not satisfied with who they deal with now.
Stephen is great as always! Makes the experience smooth and excellent. Always willing to help and answer any questions. Thank you!
The service manager was very courteous and professional in explaining what to expect in our first Lexus servicing. We were provided with a courtesy vehicle home while our Lexus was being serviced. I was very pleased with the service.
The entire service staff are extremely competent, friendly and professional especially Tyler who is always excellent.
All service work was completed in a timely manner. The service department kept me updated on progress and expected completion time. Very happy with Lexus of Henderson.
Great customer service! Patrice and Denise were very kind and helpful! Would definitely recommend this place!
David helped with my service and gave me all the appropriate information needed. Such a quick an easy process.
Always Friendly , fast , efficient.. .. fixed all that requested and what needs to be done for mileage
Service is good but waiting time was longer than I expected. Overall I am happy with it.
Lexus of Henderson is beyond amazing🤩 They not only provided a solution that I'm more than happy to accept to fix my vehicle, but they also provided a rental vehicle that is top of the line and new basically. If there is such thing as A 6 star customer service rating, the dealership would be a 10. That's how amazing this dealership is, they are beyond a made up scale and more.
Tito DeLeon was the best. He went above and beyond to help us. I would recommend him to everyone
Denise was off the charts in her sales style! No pressure, much appreciated after driving in from another state. Kudos to my finance officer, once again no pressure! Only negative was my trade-in. Was told it would go to auction, low ball offer & put it on their lot asking twice as much.
Very nice and helped me with any issues I had, even when I made a mistake.
Sales process was very good and not too much pressure to add extra items to the price.
Excellent service and great people to deal with My visit went very well and Fabian was ver patient with me I love my new car and I look forward to the service I will get as well
Everyone treats the customers great. Enjoy having a cappuccino while waiting. I love that they wash my car also.
Denise was great to work with. She walked us through everything we needed since we were buying from out of state.
Kim was great to work with. I would definitely purchase from her again in the future.
Dealership has great employees willing to help you in every way possible with your vehicle. We love this place.
A little expensive but its running better in areas i didn't expect. At the price they could have updated GPS mapping.
Service staff is very helpful and they will always ask if I need anything else after I pick up my vehicle. If I do request additional help I’ll receive a call back within the hour. I can’t ask for anything better than that.
Service is perfect staff treated me like family best service department I’ve ever been to
No nonsense and right to the point when I wanted to buy a specific vehicle.
Tito n Sam were super quick n on it to help me qualify n get the car I’ve been wanting!
From my first contact to the delivery of the car it was seamless. Professional, courteous and knowledgeable describes my experience.
Friendly, knowledgeable and prompt service. 12 v Battery on Es-300 was dead. Cost exceeded estimate by quite a bit despite discounts.
I had a great experience at the Lexus dealership! The sales manager was incredibly nice, took the time to introduce the car, and explained everything in detail. He also gave me a great discount, making the whole process even better
Excellent experience. Our salesperson, Kim, was extremely knowledgeable, helpful, professional and efficient. The transaction was seamless, which was greatly appreciated.
Great service department! They keep you updated and send you messages when service is needed. They have a very nice lounge with coffee and water and treats while you’re waiting for your car to be serviced.
They worked as hard and fast as they could help with my battery dilemma. apparently they had no loaner vehicles, but they did take care of my transportation to and from my home and back to the dealership. They had my vehicle squared away and ready to go.
Was great! Really enjoyed the service! Everyone is kind and friendly :)… appreciated the service agent talking me through how to use the loaner vehicle, which made it easier when driving it. Thanks!
The experience was smooth and Denise was awesome. I would recommend this dealership to anyone looking to buy a Lexus.
We bought a new Lexus rx 350h and the experience was absolutely wonderful. Kenny was our salesman and was professional and personable. He was friendly and knowledgeable and is an asset to your company. Sirui helped get things moving along and Bill in finance was quite a character. Everyone we interacted with was friendly and welcoming.
Best service.Prompt & courteous people.Best lounge area to relax and sip coffee while waiting.I love Lexus!
First time Lexus owners and I gotta tell you, no regrets on trading in my Jeep Wrangler. We purchased while out of our home state of California and Lexus of Henderson was very welcoming and hands down gave us the best car buying experience we’ve ever had. Rick, John and Jesus treated us like family! Our son wasn’t feeling well and he had a 4 hour drive ahead of us after we purchased. They had everything run so smoothly and have followed up a few times the weeks after purchasing just to check in. I LOVE IT! Thank you ...
David & James provided exceptional service. I was well taken care of. Will be back again.
Lexus of Henderson is a very clean and professional place. Everyone that I came in contact with is very helpful. They keep you updated on what’s happening with your car. Recommended the dealership to other people.
Great service from service writer to service personnel! Professional and quick service is always provided at every visit.
Service Tyler and Steve are fabulous. A little pricey but what dealer isn’t. Thanks.
The best service experience I’ve had.I arrived early morning @ 8:00 was out after 9:00 with prompt and courteous service of people in the service department.Love my Lexus!
Very professional,knowledgeable and welcoming dealership! Paul ,Anthony and Finance person ( forgot his name)were so accommodating .
The salespersons Sirui and Kenny are very approachable and accommodating especially with our inquiries. They are superb. I am highly recommended Lexus of Henderson.
Service consultant was professional and service was as expected at a fair price. Worth doing the service at this location.
Understaffed a bit added waiting time, but they took care of all needs and I’m thankful.
Good customer service and very professional. The staff was great and very helpful to me.
Courteous prompt service. Very nice managers. You feel like you are well taken care of
The service has been unsurpassed eerytime I go in for my routine maintenance. Stephen Diem is my go to guy whenever I'm there to make sure my car's needs are taken cared of.
Tyler in service department always takes care of me and goes above and beyond for all My car needs. he’s amazing
They did a great job on my car and we're very nice and courteous
This is the second vehicle I have purchased from Lexus of Henderson. I will continue to purchase vehicles here.
My second time at Lexus at Henderson to had my car serviced was awesome… I would definitely recommend it.
I was impressed in all categories. The sales department was great. The tech. Rep was very helpful. I have no complaints.
Top notch service highly recommended Attention to detail friendly staff quick service highly knowledgeable staff
Everything you ever wanted in a service center. Clean, efficient, knowledgeable, and good customer communications.
Relaxed atmosphere, quick services, and fair options are why I liked this dealership. And my recent purchase has been a great decision because of the ride quality.
Always exceptional service, however I get a funny vibe from one of the service reps but I’m not sure if I’m tripping so I’ll leave it alone. It’s like he acts resistant and then corrects himself and all the sudden he’s accommodating. 🤷🏽♀️
The service was quick and wonderful
Great service!
We had such a great experience at Lexus of Henderson. Denise Bortnak, the sales rep, was so great: stayed late more days than one, and answered all our questions, was very personable. From sales, management, to finance, we were very comfortable. And love the RZ! Thank you so much!
This was one of the best experiences I’ve had at Lexus. Denise Was so helpful and she’s funny 😄 if I go buy another Lexus I will definitely Go with her ! She made sure everything was taken care ! Really helpful
From the appointment to pickup everything went as planned. Great job
Love Lexus service, prices are getting a little high because of inflation but their service is always the best. The new service representative James has great customer service and I hope to see him here for years to come!! Welcome to Vegas sir.
They are great!
