Customer Testimonials
Treated professionally, patiently and felt like a valued customer. Car was all dressed up with a bow awaiting me.
Everyone I dealt with at Lexus was friendly, knowledgeable and I had a great experience.
Accommodating, courteous, on time, keeps you well informed I have purchased 3 cars now at the dealership and service has always been exceptional.
Great job Excellent, good customer service ?????????????????? Great great excellent nice environment lot of snacks
The service was excellent my sales person Tito Deleon was very nice with me I would recommend Lexus of Henderson.
I have bought many vehicles in the past and this has been by far the smoothest and best process! Kim our sales associate was amazing and so informative!
Professional He was pleasant and listened to our concerns about our previous concerns. Provided professional service
Pleased with Henderson Dealership's efficient, pleasant professional service, Was informed that previous service at a Lexus Dealership did not use Lexus parts.
First time taking my LX to Lexus of Henderson NV. I met with James, he gave me a timeline to complete the update. Great experience.....
I was very impressed with the staff as they were friendly and courteous, and they pointed me to the break room where I was overwhelmed with the abundance of snacks and drinks that were freely at my disposal, I was also impressed with the free workstation and the office area where I could check my email and so forth overall it was a great experience
Lexus has a great customer service department very attentive to customer needs. They communicates what needed to be done.
Tito Deleon did a great job on finding the vehicle we were looking for and communicated with us about it’s arrival.
Lexus of Henderson was a good dealership to purchase a car from. I would purchase again in the future should it situationally arise. The staff was pleasant and worked hard, and communication throughout the transaction was comprehensive detailed and timely. I flew in from out of town for the purchase and Lexus of Henderson arranged my transportation from the airport to the dealership, A nice touch and thoughtful. The transaction was an overall good experience.
David is friendly and works hard to make each visit a painless experience. Excellent service
Great experience Tito was very friendly and easy to work with Always outstanding service from everyone
Denise Bortnak is the best!!!!! She was cordial and very helpful. Made our experience the best for us retirees.
She was able to setup the vehicles we were interested in and address our concerns. This was a very smooth transaction.
Denise shown us the available vehicles you had in stock. We appreciate her kindness and making her time to find us the Model we wanted.
I have leased 4 or 5 cars from Henderson Lexus and Tito DeLeon Jr. Tito always takes very good care of me. Nice job!
It was great working with Tony. I appreciated the loaner car. But your detailing department needs improvement. For the amount of money I was charged for a detail of my car, it was still dirty and it didn't smell like they shampooed the carpet. I have grandchildren, and my car gets dirty. I would love to know that if I need to get my car detailed, the level of clean matches the price I pay to get it done.
So far so good for me since my visit Lucia Henderson is for a call back
Service fast and great everyones friendly im happy with my gx550 Greatest car of the year
Car was waiting with big bow on it. Treated wonderfully. Thoroughly shown bells and whistles. Kim and her associates could not have been nicer.. Highly recommend doing business with this great dealership.
Car was delivered on time after service was completed. Waiting area was comfortable. I would like to use the courtesy vehicle, but after a bad experience in 2018 with my first Lexus service, I am not willing to try it again.
Overall an ok experience. Patrice was very nice. I was bummed to have signed papers Thursday night and instructed to come back next afternoon to pick up car. In the am the car had a price drop ($1k). She did tint the windows and give me all weather mats after I demanded something but it definitely deflated any excitement I had. Cars are already expensive enough. It is a nice ride. Would I buy again from them? Probably, except I’d be more firm and less nice.
Kim was very professional working with us on purchasing our new vehicle. She ensured us that if we had any questions about anything about the car she would be there to assist. We are very pleased with her helpfulness.
More interested in finding ways to charge you for unwanted services then providing customer service.
Excellent, efficient, timely, friendly customer service from Patrice and Denise, and, with finance. No time wasted. Exceptional delivery experience teaching me the vehicle. Best followup communication I've ever experienced with any vehicle. I turned in a new BMW-X3 to get the NX350. Much more superior vehicle in every way, drive, comfort and functionality. 10/10. Highest recommendation. Thank you.
The staff is accomodating and prompt in their service. The process was explained to me in detail and what are the expections and how much is the repair will incur. I have wonderful experience with your service. Surely, will be back in my next service.
Friendly, personable and got to business. She was fantastic to work with! Will come back in the future
Very thoughtful. Super customer service oriented I wish every service provider would emulate what Tony does
Friendly, courteous and professional! My normal service consultant was off so James filled in and he was just as great!
Staff worked to make it a good experience, communication was good, execution was organized. Fantabulistic
Excellent Customer service. The service manager stays on top of all customer complaints or concerns. The Service manager was very responsive, professional and courteous.. I highly recommend
My experience was amazing. Walked in and was greeted with a warm welcome. Rick walked me out and I immediately saw the car I had been looking at online. Test drove the car and the rest is history!
The overall experience was good. The wait time was a bit longer than expected for a scheduled appointment.
Clear communication, quick service and clean waiting area Friendly staff with quick car intake as scheduled
Picked up registration and operating manual for recent car purchase. Done Good bye Still done
Lexus will always make sure you’re a priority. Whatever you need thru will do there best to provide by any means.
Very accommodating and super fast service got me in and out with no hassles and kept me updated through the process of the service.
Awesome quick service in and out No They did forget to reset my service notice on my car
Organized, polite and professional. Had a loaner car ready for me. Did a great job in my car.
Fixed complaint in a timely manner With car wash Answered any quest about my complaint and what they found
Very clean and attractive building. Everyone was friendly and helpful. It was a very positive experience. Didn't feel pressured or uncomfortable
Outstanding service! Fast, highly professional, accommodating, smooth process, very thorough and easy process, always consistent.
Great service and reasonable price They have very good service and very good prices too
Best experience ever buying a car . Traveled from Ca. to purchase a hard to find preowned certified Ls 500. Did all the preliminaries online working with Tito. Entire visit was less than 90 minutes. Would definitely buy here again Tito was awesome.
Outstanding service! Very nice service center with a lot of ample room to wait in.
It was pretty seamless, although there were as many options as I hoped Not as many options
Denise at Lexus of Henderson was absolutely incredible! She made the buying process easy and kept up good communication the whole way through. I would recommend thus dealership and specifically Denise! Thank you Lexus of Henderson!
Positive experience on recent visits. Quality service provided by staff and technicians. Always a pleasure to bring my vehicle for service.
Knowledgeable about Lexus and very thorough. They are unfortunately quite expensive and charge more for simple services like an oil change than other service providers
Promp. Efficient Nice waiting area. My car was washed. They kept me informed as to progress
Our sales person, Kim, was fantastic! Definitely look for her if you’re looking for someone who is straight forward, friendly and genuine.
My sun visor was taken from my vehicle James is wonderful. Unfortunately My sun visor was taken from my vehicle as I have not seen it since that day I was receiving service
Everyone at this dealership was very friendly. The dealership is always clean, and they have good snacks.
My service had a lot hiccups after a transmission oil change and a regular maintenance service on a Sat. I was told the car was done. I take the car off the lot and my enigine light comes on. I turned back around, very concerned about my check engine light coming on, ( never happened before). I informed Steven (my service advisor) of what occurred. He said he would take care of it but he will be off on Monday. To make along story short, the feedback I got on my vehicle was very little to none on Monday. Until I ...
Always knowledgeable, helpful and available! Always knowledgeable, helpful and available! Works with us for sales or service and are always kind!
The gentleman that walked me through the features of my vehicle was amazing. I only wish I remembered his name.
Lexus Of Henderson was courteous, prompt, skilled, and communicated very well when I took my vehicle in for service. My RX350 needed multiple repairs. The agent answered every question and responded quickly. The car now runs much better than before the repairs.
This dealership did a great job at teaching me how my vehicle works. I only wish they were willing to drop the sales price by $500 more rather than possibly risk losing a sale.
This was our third lease through Kim. What a JOY! Can't wait to work with Kim for our next vehicle purchase!!
Great experience buying my beautiful Lexus. Louise was great and everyone made the buying process wonderful.
The person in charge was very good of explaining of what needs to be done. And the guys upfront are very nice of asking me if there’s anything they do to enjoy my vehicle. Thank you, Lexus.
Always good service. They address all my concerns and questions. My car is returned to me nice and clean too.
Great Staff and Service, top notch. Will highly reccommend. Very friendly, clean facilities and on time
I was very happy with my service experience this time They picked up my vehicle for service. Brought it back in a timely manner and everything. It was good.
Top notch dealership for sales and service. Would not consider taking my car anywhere else for service. David Torella is my Service Advisor and has been ever since I bought my car in 2013. Davis is a tremendous asset to Lexus.
All departments were knowledgeable and professional and efficient. It was a pleasure dealing with them.
Great and helpful Did a great job and answered all my questions with good communication and great work
Friendly and thorough. Willing to look until found the problem. Kept loaner until problem fixed
James and Lexus are always so attentive and honest with us. We feel like family and trust what is told to us. It's a very comforting feeling. James always treats us like family
Timely completion and summary of current car status and upcoming likely maintenance that will need to be done
Perfect service and and a beautiful dealership. I loved the attention and the service that I received. Fabián was amazing as he helped me be able to get the best deal possible. Sam Ko was also very helpful and attentive to what I needed once I was signed the documents. Very friendly and very understanding. Perfect duo!!!
Service center did a good job. My complaint is that the app on my phone should allow me to drive the car. Why would I want to start the engine if I CANNOT drive it. This feature is only good for snow country
Kim was extremely knowledgeable & friendly during the sales process. This hassle-free experience of buying our new TX was made extra special & smooth by general manager Mark’s involvement. Thank you very much to Anthony as well.
One of the best experiences I have had with a service. You can tell that Lexus really takes pride in taking care of your car. I loved the video they sent of the technician describing everything going on with my vehicle.
The sales and service team is excellent and always there to help. All staff are friendly and do their best to make sure all inquires are clear and transparent. I’m currently dealing with a recall on my 2021 ES 350 and the care has been amazing, the only concern I have is the inconvenience that it’s becoming. Again Lexus is taking care of the rental and I’m grateful, however; when first inquiring about the part/remedy for the recall there was minimum communication and I would have to check by personally reaching out. The second time I asked for ...
This is the best Lexus in the world. Every one should come here for their car needs.
I always rely on this dealership to do my car. Staff always friendly and I like Tyler to deal with. Altho this oil change took little longer than expected would still recommend.
besides being convenient & always have the best service from this dealership ~ i appreciate the workers here as well
Very satisfied with the outstanding service from Lexus of Henderson! They keep my 2020 ES 350 in tip top!
Exceptional service and wonderful hospitality. We drove 125 mikes to enjoy their great service. They are very professional and customer focused.
Service always does a great job keeping me informed of my cars status. Plus I love your coffee!
Dealership and Denise, sales, were very organized, professional and transaction and delivery went smoothly and timely.
Always had great service there everyone is kind and helpful in what you need for your vehicle
Excellent customer service by both Patrice in Sales as well as Brandon in Delivery. They were both very knowledgeable. They both valued my time and made the process very easy. As someone who is very busy, I appreciated it very much.
Basic service was performed exactly as stated. Waiting facilities were well maintained. No negative issues.
I would like to thank Mr. George Glover for excellent service. If there's a 10 star, i would rate him 10 star😀.
I’ve always had issues at this service center. Most recently they didn’t reinstall carpet under the steering wheel after service. Noticed this weeks later and now I don’t trust they’ll fix it properly without messing up something else.
I like the way I get treated better than BMW place. Here I feel special
I’ve been with Lexus of Henderson for 9 years or more, and have received consistent quality service from Sales and Service departments.
The team is great to work with at the Service Department. Handled my repairs well and got them done in a timely manner
Service was excellent. My car is running better than ever. I am very happy with the work done and that they were able to work with my coverage warranty.
Very professional and honest Beautiful dealership. Everything as promised. No issues. Kim is the best
I’m satisfied with the service I recommend Lexus we appreciate the employee I’m happy with car I purchased.
They were Pleasant and accommodating but failed to perform tasks that were asked of them. We were there for a recall, I asked them to wash the car as we were heading to the Mecum auction. The attendant said no problem, they’d detail it and fix the recall. When I picked it up, they hadn’t washed it, nor detailed it, and charged me for diagnostics.
From my purchase to my couple of visits, everyone has been amazing and very helpful.. The customer lounge is the best. Excellent.
The people were very friendly. I did not feel high pressure sales. Only one person came out to help us which was what we wanted. I was able to do a test drive right away. I left that same day with my new car.
Tito Deleon is this the best, this is our second time getting a new vehicle with him. He is professional, efficient and does right by the customer. We leave feeling good about our purchase each time.
