Went in for 40K service. Completed on time. Waited in the lounge closest to the Rest Room area. The lounge chairs are not comfortable and out dated, especially if the wait in over an hour.Christian Cruz was courteous and polite. However, as for Jay Dalit, he used the text message, to make contact, which seemed rather odd when I am already there.
Jay Dalit is always straightforward when he discusses any issue with my car. I trust him. I know - as other customers do - he provides excellent, honest service!
They were very nice to work with. I was given a loaner vehicle. The car was ready on time and came in at the quoted price. Everything seems to be working fine, so I'm happy with the outcome.
Friendly staff and very honest. Deal closed within 2 hours. Gave good advice and weren’t pushy.
In sales, see Tito De Leon. The guy is genuine and a professional in the business. In service, see Jay Dalit. He addresses your needs promptly. This dealership in general has a pleasant environment. The product speaks for itself.
Excellent service provided. Service was done in an efficient manner. I waited for my car and enjoyed the refreshments. I did notice, however, that the large Coffee, Hot Chocolate Center was replaced with a simple coffee pot???
The team of Lexus IS very efficient and extremely helpful. I liked the prompt assistance and the helful ride home with lyft. Great team you have!!
Great customer service bought two cars there in two months. If I need a third one I know where I’m going.
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