Customer Testimonials
Fast, efficient and painless A very nice waiting area with a nice array of snacks, but try to keep it healthy
Dave Torella and his staff are very polite, professional and accommodating. They make you feel like family and are welcoming. Very easy to get service and I know they want the best for my vehicle.
They were very efficient even without an appointment and got the car repaired within 3 bz days!
It was a wonderful experience. They are both so knowledgeable and friendly. They also are very caring about their customer needs.
Good customer service. Michelle is a pleasure and is very patient when showing the features of the vehicle.
Warming environment Tito has a lot of energy it made it the experience really exhilarating and exciting. I've never owned a Lexus so I'm glad to buy a Lexus The quality of the vehicle speaks for itself!
Usually very good however you need to bring back your free credit when or ask for a donation to a charity that changes monthly. Good publicity, tax deductible and your helping the community.
He's amazing. As long as he is working for Lexus I will always buy a Lexus.
Fast response to unexpected repair. Providing rides to and from worked very well since I have only one car.
Very satisfied with the service!DAVID set me up in a car and kept me informed daily on the progress of my repairs.
Great customer service. Sales crew and service department They always make you feel like a valued customer
Everyone was fantastic. No surprises, excellent customer service. Highly recommended Tito is the man, period
This visit was an extended maintenance so Daniela arranged for a Lyft ride home and return to the dealership several hours later when the service was completed.
Very clean. Really nice waiting area with snacks and coffee. Plenty of seating and large screen TV's.
Simple and fast. Dropped my car off and told Tyler my concerns. He addressed them and more.
I Always Have A Professional and Curteous Experience. I Always Have A Great Experience When It Comes To Servicing My Vehicle at Lexus of Henderson.
I do apprecisted Tailor's and other staff members kind support and desire to be as helpful as possible. It is always a pleasere to deal with friendly and professional staff.
Great experience, as a first time car buyer they made sure all options were given and known to me. Worked with my budget and we’re flexible in helping me find other options. Definitely ask for Denise and Sirui for help.
Excellent customer service. When you spend a lot of money on a car, you want to feel like it was worth it. The team at Lexus Henderson makes you feel like you've invested in an experience and not just a car.
Fast, efficient, easy Lmao okay. You guys did great. Happy w/ the service. Better than Lexus of Las Vegas. You guys know what you doing. That better?
Too expensive for the repairs. Replacing a battery should not cost $400 and a rear break job is overpriced at $700.
It was a pleasure doing business with Savanna Taylor. It was a pleasant and stress-free experience
Professional from beginning till end. Would recommend this dealership to anyone interested in a Lexus
The dealership was very clean and tidy the salesman was very friendly and courteous the waiting area was accommodating signing of minimal paperwork and everything was just a delight
Okay, thanks I am very satisfied with the excellent service I am very satisfied with the excellent service and will recommend it
Straight talk Very knowledgeable people and they don't talk nonsense like people like that Easy to deal with I recommend
Amazing! I didn't know that a deal could be done through text messages. I was very pleased with how fluid they made it seem. Especially coming out to my home and delivering my new vehicle! I will definitely keep working with Lexus in the future.
Excellent customer care, friendly staff, love Stephen , he knows how to treat and care for his customers. Great muffins and coffee at the dealership lol
Everyone is friendly. The process is smooth. And they keep their word I love Lexus of Henderson
Louise was our sales person. We liked her low key friendly style. There were no high pressure tactics. Louise and her manager Thomas worked to make us a fair deal.
Friendly fast honest and easy to work with. Louise and Thomas made the car buying experience painless
Professional, on top of their Game I only drive Lexus because of the Customer Service I receive. I have had three vehicles, looking for #4
Did what I went to them for. On time. Kept in contact Will be back
The drop off and rental process went smoothly. The service was completed in the time frame provided. I'm satisfied with the services received to my vehicle and from Stephen
Tyler was very helpful in explains the service and how long it will take. Especially the cost.
Terry was very responsive, efficient, personable and thorough! Very accommodating, answered all questions with professionalism. Charlie, the GM was very professional and courteous as well.
Wonderful service. Everyone was super friendly. I felt comfortable enough to go check out new cars while I waited for my service to be complete.
Personable, transparent & easy process. She took the time to show me my car & take pics for memories ??
I choose to have my car maintenance serviced on Saturday. Don't have to wait too long. and not too many people in the lobby waiting area. I enjoy coffee and snacks in the waiting area and use the computer network to reply some business emails. I think the service is very good and efficient. When the car maintenance is completed, the car already washed clean.
I bought my car from another state and Denise handled the transaction promptly and honestly. She answered all my questions and concerns promptly, made sure everything went well even with transport. The entire process was seamless. Very professional from start to finish.
I had two cars to bring into to get serviced, and he was very accommodating with having a loaner and making it easy for me to swap out cars
Kind efficient knowledgeable Explained service current and future Very caring and respectful and responsible I will be back??
It was very positive. Everyone was very courteous and attentive. I described the problem and left the car for evaluation. I described a buzzing noise coming from the engine compartment. The report was that I had an inappropriate battery that was causing the problem. I said that the problem existed prior to my replacing the battery, but as this was the diagnosis, I felt I had no choice but to proceed as recommended. After replacing the battery I picked up the car and the buzzing sound was still apparent, so I left it for further evaluation. Subsequently, the service department ...
Her communication with us was excellent and she checked to make sure some things that were important to us were completed. Awesome service!
Easy and great service! Tony helped me when I picked up my car and was very informative
Yes, Ms. Danilia is great she explains my services and what done. She has a nice personality; Thank you
I just did Oh come on enough is enough when your great not much more to say
great customer service will recommend your service to my friends The service was excellent and commendable
Denise was great,fast and efficient. I would refer her to all my friends Thank you
Very nice & helpful. Still waiting for a part to be installed. All personnel were really nice & my Lexus was completed in a timely manner.
I have taken my 2006 SUV to then since the dealership at Henderson was opened. They have kept my car is tip-top shape. It looks like a new car!
The dealership is always welcoming and a comfortable place where I can bring my vehicles with confidence
David always takes great care of me and keeps me updated throughout the whole process.
Fast and efficient. Went over current status of the vehicle, required work and provided information on our vehicle maintenance program.
It's ok I wish this survey stops. Every time I have to go to the dealership I have to do a survey it's becoming annoying.
My experience has been awesome. From the time of drop off and pick up, customer service has been excellent. Organized and communication always top notch. Kept me informed.
Tyler has been my representative for years and does an impeccable job with communication and service.
Tyler was conscientious and helpful. I appreciate it It is ridiculous to force a certain number of words for a review
Fast, and courteous. Fast and courteous. Was very nice to have a loner car provided right on the spot.
Tyler was Professional and listened to my concern to ensure I was fixed and on my way
Great customer service This is the third car I have got from Tito. I return because of the customer service from Tito and the service department
Excellent communication on vehicle issues and prompt reply's on any questions I had throughout the entire process. Outstanding service team from too top to bottom. Always go the extra mile to take care of customers needs
Great team, professional, competent and courteous. The whole experience was enjoyable and I will definitely recommend going there.
Tito is great. Went above and beyond. Everyone was professional. I appreciated everything being upfront and straightforward. No games, no surprises. Tito is seriously the dude
Friendly staff, efficient with my time! Overall a great experience and the facilities were nice.
Excellent I've worked with David since the dealership opened the Henderson office. He keeps my 2006 Lexus in top shape
David & Craig very helpful on arranging loaner for warranty repair work transmission fluid gasket replacement
He's absolutely amazing! As long as he is working for Lexus I will always come back to him and buy a Lexus.
Steven was alert to the needs of my auto efficient in implementing required services and attentive to our needs for physical comfort and timeliness. He is an outstanding young man
Went over the service kept me up to date and the estimate was the final charge
I made an out of state purchase and Denise was very helpful and answered all my questions promptly. Very professional which made the transaction smooth and easy! Highly recommend Lexus of Henderson. Ask for Denise, she'll take good care of you.
I feel well taken care of My car was clean maintenance completed and all questions answered
Professional and courteous. The staff at Lexus of Henderson were extremely helpful, professional, and courteous. Couldn't be happier with our experience.
Efficient and pleasant environment. Customer service was excellent.
Another great experience with Tyler H. and the service department, customer service is always amazing!
Stephen is always very quick and efficient to work with he communicates very well? Exceptional
Low pressure easy to work with Louise and Thomas found the car we wanted and had it ready to be picked up in a couple of days
Great Service Department Wonderful People Very Professional I'll Be Back Hip hip hooray. Thank You
Great! Amazing! Always the best Best experience yet I really enjoy servicing here it's the best
Competent and friendly service with easy to make appointments and estimates both as to time and cost that you can rely upon.
Excellent service as always! Slight delay in getting a status update, but very happy with overall service from checkin to checkout.
Dealership was so so but the service dept is top notch! Professional, knowledgeable and great customer service!
Fabian was very responsive and provided us expert information in answering all of our questions. He took great care of us during and after our purchase. Top notch service, thank you!
Had a great experience at the dealership My great experience at the dealership was because of Denise
Just great Customer service was great the structure was clean and neat very comfortable waiting area and a good selection of cars to choose from
This was my first experience with Lexus of Henderson. It was a great experience. I had Denise who provided me with the best of service. Included taking care of a small service issue that wasn't under warranty. was so nice. Denise and team even dropped my car off at my resident.
I was able to purchase a new car out of state and it was a fairly quick and easy process
Good. Great customer service. Kind. Well helping. Funny. Smart. Amazing. Awesome. Good cars. They had good options.
The Henderson team is really great. Even during the holidays, they are able to accommodate client's needs even if they have a skeleton crew.
This location is professional and courteous. David is very friendly and I appreciated his service.
Excellent!!!!!
Relaxed experience Front desk person was nice and attentive as well. Dealership was clean. Tito was nice to work with.
Professional and easy Very professional and pleasant to work with. Car buying experience was very easy to do with text communication.
Always a pleasure to deal with David. Davis always explains what is done to the car and why. He is very friendly
Tito was very professional and helpful and made sure the process went smoothly.
Above excellent customer service and humble customer relationships. They went well beyond what was expected an im extremely grateful for them! Couldn't be happier with the purchase
Professional, Informative, helpful, and communicative. Stephen is attentive to make sure he gives good service and needs are met.
