Customer Testimonials
Great service from the front to the advisor. I mean not front desk. Front guy who takes my car and asks me what I need help for today ., who is my advisor. The advisor was fabulous!
Lexus Henderson is the best, Staff are very friendly and my auto loan was done past and easy.
Great service and follow-up. They gave me loaner car and promptly called when the work was finished.
Awesome service, attention to detail when it comes to customer service. Tito Deleon Jr is top notch!
Everyone was very nice and helpful. Wait time was short. Place was clean. Randy rockes
By far the most hospitable, efficient and professional auto purchase I have ever made.
Tito Deleon Jr was AWESOME!!! He made the process so easy and was very thorough when showing us the car and it’s many features. He also had a BIG red bow ready to place on the car so we could take pictures. Never expected that for a used vehicle. The overall experience with Lexus of Henderson was top notch.l, they never disappoint whether it’s the sales or service dept. This is our 2nd vehicle bought from this location and I will highly recommend anyone to come and check them out whether buying a new or used vehicle. ...
Best service and detail ever. I'm using almost 15 vehicles for the last 14 years and based on my busy schedule I have to take them to the car detail places to help to keep my vehicles clean and fresh. but Every single time I have to show them spots like under the seat dashboard to clean again. Of course, it's about $200-$300 every single time. But for the first time in my life, I am amazed at the Detail of what they did you my GX460. didn't miss a single spot. I have no words. way beyond five ...
Good service, nice advisor. Disappointed that we got our car back dirty! It was handled well but we were surprised.
They are very easy to work with, and have great customer service. Everything was finished at the time they said it would be.
Henderson Lexus,is aclass act automobile dealership,the staff members , make a customer feel special. Friendly,go to the extreme to accommodate the customer,& do everything they can to consumate a fair deal. Namely, Fay, in sales & Lexus, I sales management
Henderson Lexus is a class act dealership as far as customer treatment,,super service dept & an immaculate facility. My sales person ,Fay & sales manager, Lexus were awesome, honest, & saw to it that I left happy with my new Lexus.
The gentleman that brought me car explained what a couple of symbols meant. Thank you
Good service. Car take and delivered in time but it wasn’t washed and nothing was mentioned as to why.
The staff members answered all my questions in a way that I can understand and the service is great. I just wish that the some of the standard operating procedure had been clearly explained at the prior visit, such as putting the tape over the caps/handles to prevent tempering by the owner and my need to be more precise in terms of my return visit that coincides with certain mileage.
Really loved working with Kim. She made the experience less stressful. Thanks for everything Kim
They handled everything and I didn’t even have to go to the dealership, my car was deliver to my home
Great service and efficient team to make experience flawless. Will return for future service needs.
Mr. Craig Kelly is the service director He can diagnose any problem with your vehicle
Agents are friendly, helpful and patient. Hope you can have the full service coffee bar back some day soon~
As always Lexus delivered top notch service. Stephen was extremely accommodating and made everything easy. All issues were addressed and resolved.
Lexus at Lexus was amazing. She took her time to answer all of my questions and really went to bat for me to get a good deal in these very crazy times. I highly recommend using this dealership and Lexus!
Tyler is my hero! He always takes care of me. I will only buy Lexus because of the five star service standards!
Everyone was courtesy, helpful ensuring information relayed as well as understood the end result. Kudos to Randy!
I worked with very nice people. Did a great job. I would highly recommend this dealership.
I was hungry on first visit to check on why back light went out. I understand covid affect our lived; I feel Lexus can bring some of those snacks back. Cookies can be wrapped individually; no excuse. Your customers have to wait for hours. You should have more consideration. Seriously!
Service was wonderful, and everyone was very accommodating. Very detailed and friendly. Thank you guys
Service is always great. Tyler Heishman is very efficient and customer service oriented. A good experience
Lexus of Henderson was very helpful, patient and accomodating to our car buying needs. They did not pressure us and made sure we would be happy with our experience and our purchase. The processes of purchasing and mantainence service were friendly and easy. Thank you to my salesperson Lexus, service person Alexus and the team at Lexus of Henderson for making a stressful situation so pleasant.
Really appreciated Stephen- the communication and customer service was excellent. You expect service with a luxury car, and this is what you get when you buy Lexus. Thank you!
David was terrific, had all my issues addressed. I couldn't get there to pick up my car do he had it delivered to me.
Took my car in for a regular Lou but oil and filter service. My regular service advisor David Torrella, was on vacation. He, however, pre-arranged my service visit with service manager Craig Kelly. I arrived on time, service was under 45 minutes. Great job as always guys.
Knowledgeable, helpful and courteous service technicians and staff diagnosed and serviced our vehicle. Thank you!
Stephen Diem was knowledgeable and courteous in helping to decipher our vehicle’s symptoms. Thank you!
I had my tires changed, an alignment done, and a regular service and it was great!
It was a great experience at Lexus of Henderson The man who helped was very detailed on what was going to be done and how the car will notify me to bring it in foe an oil change . Loved it
Randy is awesome. The Henderson dealership is a little bit further out-of-the-way for me, but I will never go anywhere else.
The employees there are so friendly and definitely go above and beyond to accommodate you when possible. Even though I bought my car from Another dealer, I still receive the best customer service and attention to detail as if my Lexus came from their dealership.
Quick and easy. Thanks for the Lyft. Disappointed that battery lasted less than 2 years but nice to be fully covered.
Excellent , two thumbs up service for David T. This guy is not to be compared with anyone else in the car service department.!!!!
David was so patient with me when I asked about car. Very polite. I have a lot of confidence in this dealership
Paul was excellent and worked with me to get the deal done. I felt like we both won, which is a win for me!
Lexus of Henderson was fantastic. Tito Deleon was the best sales professional I have dealt with In all of my car buying experience which spans 30 years. He was professional , upfront, courteous, and caring to make sure I knew the details of my new car. Ben Nguyen was the finance specialist and was very helpful and showed me additional options such as extended warranty and service care. Highly recommend both Tito and Ben for your next vehicle purchase!
Very prompt, knowledgeable and efficient. Courteous and professional. Worked on my car and did a great job!
Process was smooth and I am happy with the service received at the dealership from Randy
Good service. I like to refer to my friend definitely. Have drinks and charger. Computer, etc.
GREAT EXPERIENCE IN SERVICE DEPT. RANDY IS AWESOME THANK YOU TO THE MECHANICS IN SERVICE DEPT. AND THE CREW THAT GREETED ME. AND HELPED WITH Everything ELSE. THIS IS AN EXCEPTIONAL. WONDERFUL CREW. . THANK YOU LEXUS TEAM!!!
I was greeted and checked in immediately upon arrival for my appointment. I was escorted to one of the many lounge areas, which allow for ample social distancing. Stephen connected with me shortly to let me know the details of my service appt. Before I antsy or ready to go, he returned to wrap everything up and inform me my car was ready. Great staff! Super service! Comfortable and short wait. 😊
My expectations have always been met with courtesyness and professionalism and this occasion was met with both.
Excellent customer service and will recommend people to this dealership. All staff were accommodating and helpful.
Went in for my 20,000 mile service. Told advisor I had a lunch appointment and was hoping the Service would be done quickly. It was! I was in and out of there in an hour. I appreciated them valuing my time. I always feel special and appreciated at Lexus of Henderson.
Amazing friendly honest service. 11/10 would recommend to my closest friends and family for all their service needs
David was awesome as usual. There was another service man that assisted me whose office is right in back of David’s I forgot his name but he saw that I needed assistance and helped me right away. Thank you Henderson team! Great service as always.
First time here, was able to get me in same day. Nice, calm environment, friendly service staff, and fair pricing. Will be back.
Service guy was great and very efficient explain everything very well and got my car before estimate time
Communicated work to be done and the timeline for the work to be completed. Friendly, professional and helpful.
Tyler in service department always helps me out. The service is excellent and I highly recommend his for any car service needs.
Tyler is always so helpful. Always recommend Tyler to any of my friends. Great service
Friendly tells u about how long. Kind and very helpful. Calls when they say. Good service
Excellent care and understanding. Awesome team. They show concerned about my situation where my car was required service while we visited Vegas, I did not set up an appointment. They help me as soon as I drove my car in to the service area. Can not thank you enaugh. Thank's again. Luz O
Helpful and quick. Clean waiting areas, friendly and knowledgeable staff. Always a good experience when I get my vehicle serviced.
Second visit and again, excellent service. Quick repairs and a free loaner car. Can't beat that.
My husband took the 459hRX in for maintenance. Unexpectedly needed a loaner. No problem. We had the loaner all day at noon charge. Terrific customer service.
Great fast service. Service technician were very helpful and answered all of my questions. Overall great experience
Excellent service did not have to wait too long thank you so much you rock
Excellent customer services. Staff are accommodating, performed necessary maintenance and updated me the status required to my car
The service department is a top notch crew that provides great service to its patrons.
Love love love 💕 my 2021 ES 300h ❣️ Marife “Fay” was amazing. This is my first time buying a car and Fay helped me get this beautiful car that I’ve been wanting. Fay was so accommodating and did everything that I’ve requested in the car. Great communication. She answered all of my questions prior to buying and the responses I got from her were instantaneous. She was never pushy or demeaning. She was very kind and thoughtful in every step of the way. She made my car buying experience smooth and reassuring. Now a days, it’s so hard to ...
I called to make an appointment for my 60k maintenance service. I was greeted by a friendly scheduling representative and was scheduled quickly. On 9/23/2021, there was no wait at my appointed time. Randy went over the available maintenance packages and applied some discounts that I had received in the mail. Loaner car was waiting for me and this took less than 30 minutes. I’ve never had a poor interaction at this site!
Our sales person was so amazing to work with, very prompt and answered all of our questions.
I’m very pleased with the service I received and the advice I got toward the purchase of my new Lexus. I am a returning customer. Nothing beats the Lexus as far as I’m concerned. And the service at this dealership was terrific. Every person I dealt with was friendly knowledgeable and very helpful.
Service department was efficient and paid attention to detail. When issue wasn’t detected, service technician accompanied me on a drive to see if issue was recreated. While we couldn’t recreate the issue, I did have the issue recorded on phone video which was used to solve the problem.
Fabian Jimenez was over the top professional. Absolutely straight forward from the sales rep to finance. I will definitely be back. Thank you.
Convenient and reliable. Will continue to bring my car to this dealership in the future.
Excellent customer service. They even hand washed my car . They even checked and fixed other parts that needed to be replaced under warranty
I’ve been buying our family car for the last 50 years and the Lexus Henderson was the finest Car dealer. You are the best in my book and l always recommend your place , you are 9.99 to me.
I am a first time Lexus owner and so far I am impressed by sales and service members of Henderson Lexus in NV
Mr. Messer is awesome, completed my service request and kept me updated during my visit. only thing I didn’t not enjoy was the carwash was not available to clean my vehicle, aside from that my experience is 110% satisfied.
Our experience at the Lexus car dealership was wonderful. We bought a beautiful car, but most importantly, the service was excellent. They were fast and efficient.
On time... Service mngr A+...ordered part, notified arrival.. 120k mile service A+...Good job
Staff starting with receptionist , to the person who gave us a ride home was absolutely wonderful. Thank you!
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