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The best service at any Lexus dealer I have ever gone to for the past 25 years bar none
Stephen always had a courtesy car for me, and would always follow up with me and give me status reports.
Great customer service they made the purchase process very easy sales adviser was very professional and explained everything into the detail
They gave me a loaner and took care of my new battery I have enjoyed the service the service guys are nice and take care of business
Best service than any other vehicle brand I’ve had. Good customer service and they care about your time. Most of all they give you a nice loaner vehicle if you need one. 10/10
The service department has given excellent service to me over the last eight years. Tyler H was a big part of that. He went above and beyond and it would be beneficial to your company to bring him back. I also have had very good experiences of Stephen I hope you will keep these good employees because they make a difference and having 3 cars made by Lexus I am in the service department every few months. They are very important and they do a great job.
Stephen has been amazing to work with. He's worked really hard to assist us every time we've been into the Dealership. It seems like a very busy place. Also Seems short staffed, but Stephen has gone above and beyond to help us and and get us taken care of.
Took care of all my service needs in a timely and professional manner. They were great to work with.
It was extremely easy to book an appointment online, and they had times available for the day I was looking to go in. They also paid for an Uber for me to get to work after dropping off my vehicle
Henderson Lexus has always treated us very well with excellent service and respect. Highly recommend them.
I expected better from Lexus!
During the sale negotiations the salesman said “we take care of the registration.” So it was a surprise when I was told they needed my credit card for the $800-$900 registration. Apparently, I should have been told that you help with the registration paperwork.
The sale price included my trading in my Honda. On the day of the paperwork signing I had not been reminded that they needed the pink slip to the Honda. I do this once every 7-10 years. Lexus does this quite regularly. Why wasn’t I reminded?
My appointment on the ... Read More Full review text opened.DealerRater - Oct 24, 2026
I expected better from Lexus!
During the sale negotiations the salesman said “we take care of the registration.” So it was a surprise when I was told they needed my credit card for the $800-$900 registration. Apparently, I should have been told that you help with the registration paperwork.
The sale price included my trading in my Honda. On the day of the paperwork signing I had not been reminded that they needed the pink slip to the Honda. I do this once every 7-10 years. Lexus does this quite regularly. Why wasn’t I reminded?
My appointment on the day of closing was for 10:00. I arrived at 10:00 and was told my car was just being detailed. I waited 45 minutes to see the car. I also insisted I wouldn’t sign any papers, even though I was told we could start the process, without seeing the car. What part of 10:00 was difficult to understand?
2 days after I drove the car off the dealership lot I was asked for the Honda’s car registration. Apparently it was no longer in the glove box. I was asked by 3 different Lexus people to take a picture of my license plate so the registration and license could be transferred by the DMV.
And 1 day after that I was asked for a picture of the new insurance card covering the Lexus. The dealership needed that too for the title and registration transfer.
Does any of this sound like a professional transaction? Car sales and registration 101 should have all these things happening smoothly. At the very least there should be a checklist. Not a lot of people running around saying “Oh yah, we need this too.”
I repeat. I expected better from Lexus!
My advisor was very helpful and thorough in explaining what needs to be done; my loaner was ready when I left the dealership. As promised, my car was done, the same morning and as in the past, it was returned to me washed and very clean.
Excellent customer service That Scott was attentive and polite. Everything was done in timely manner.
I am 62 years old and I have purchased and leased many vehicles in different states, and I have to say my experience with Justo and the staff at Lexus of Henderson was attentive and professional.
Acceptional customer service, great communication, friendly and helpful. I would highly recommend Henderson Lexus. Thank you so much.
Disappointing Service Experience at Lexus of Henderson, I arrived on time for my scheduled service appointment, but I was left waiting for an hour. I had selected a loaner vehicle online in advance because I needed to get to work while the dealership serviced my Lexus. Despite making these arrangements ahead of time, the process was frustrating and unnecessarily time-consuming.
To make matters worse, I was quoted nearly $1,000 for my 60,000-mile service, even though I have extended coverage that I understood included this service at no additional cost. I should not have to deal with unexpected charges or spend my ... Read More Full review text opened.DealerRater - Oct 20, 2026
Disappointing Service Experience at Lexus of Henderson, I arrived on time for my scheduled service appointment, but I was left waiting for an hour. I had selected a loaner vehicle online in advance because I needed to get to work while the dealership serviced my Lexus. Despite making these arrangements ahead of time, the process was frustrating and unnecessarily time-consuming.
To make matters worse, I was quoted nearly $1,000 for my 60,000-mile service, even though I have extended coverage that I understood included this service at no additional cost. I should not have to deal with unexpected charges or spend my time questioning whether the coverage I purchased is being honored. I expected much better from a dealership carrying the Lexus name. Customers schedule appointments to save time and plan their day, not to wait nearly an hour after arriving on time or be presented with a substantial bill for a service they believe is already covered. My experience with Scott Crockett and the service department was extremely disappointing. I hope management takes this feedback seriously and improves appointment handling, communication, and transparency regarding service coverage and pricing. I expect a level of professionalism and customer service that reflects the Lexus brand, and unfortunately, that was not my experience.
I recently had my vehicle serviced at Lexus of Henderson, and unfortunately, my experience was disappointing.
While the mechanic was very detailed and thorough in inspecting my vehicle, the service department overlooked the fact that my battery was still under warranty and needed to be replaced. Because of this oversight, I had to make another trip back to the dealership just to have the battery swapped out, resulting in hours of unnecessary waiting and wasted time.
Additionally, my service advisor did not provide the level of customer service I have come to expect from Lexus. Compared to the gentleman who ... Read More Full review text opened.DealerRater - Oct 20, 2026
I recently had my vehicle serviced at Lexus of Henderson, and unfortunately, my experience was disappointing.
While the mechanic was very detailed and thorough in inspecting my vehicle, the service department overlooked the fact that my battery was still under warranty and needed to be replaced. Because of this oversight, I had to make another trip back to the dealership just to have the battery swapped out, resulting in hours of unnecessary waiting and wasted time.
Additionally, my service advisor did not provide the level of customer service I have come to expect from Lexus. Compared to the gentleman who assisted me during my previous visit, the difference in professionalism, attentiveness, and overall customer care was noticeable.
As a Lexus customer, I expect better communication, attention to detail, and respect for my time. Having to return for something that should have been identified and addressed during my initial visit was frustrating and inconvenient.
I hope Lexus of Henderson takes this feedback seriously and works toward improving its service department’s customer experience. Lexus is a premium brand, and its customer service should reflect that standard.
Everyone there was professional and very friendly They understood my concerns. And took care of everything that I asked
Everyone was professional and friendly. Best experience I've had at a dealership A great waiting room
Everything was great!! Scott was very friendly and he was very professional. Everything went smoothly.
The customer service team at Lexus is really friendly and helpful. The service was excellent, and the customer service representative was very welcoming, attentive, and professional. I will comeback for future services.
I had a professional experience during my recent maintenance service. Vehicle was seized vice in a reasonable time frame and Stephen was professional throughput process
The service went smoothly and easy. I'm very happy how things handled. Friendly, Professional and Knowledgeable.
Denise Bortnak was very knowledgeable on the RX 350H and able to demonstrate all of its features on our test drive. The purchase transaction was efficient and responsive to the items which were impotent to me. Denise provided regular updates on the delivery status as it shipped from Canada.
We had to bring our car back for an issue that was related to the first request. The second time could've been avoided with full transparency and a cost breakdown. They had a new system implemented and the efficiency appears to be in the toilet. It was hard to get information back or contact the dealer because the system was crippling them.
Service was promptly and effectively addressed in a timely manner. I don’t have more words to add up to 15 words (which is an insipid and annoying requirement) so I’m adding them to hurry up and get out of this survey that you said would only take one minute and has now taken 60+ words and lasted five minutes.
Every thing went smoothly and everyone had good customer service skills I will definitely be back
Tito made the experience top notch and effortless. He was honest and upfront about all the numbers and deal
Had an amazing experience, very professional. Made sure it was updated. Got my car back in a timely manner
Very good. Thoughtful and good communication It's a great service department. I always have a good experience there.
Our experience was good. I left my pickleball equipment in the rear or the courtesy vehicle and Stephen retrieved and held it for me at the dealership. Overall excellent experience.
Service staff was great and very attentive for what I needed and also pointed out things I should have done.
Denise is excellent. Great follow up and follow through. She treated me fairly and wanted to resolve any concerns
I feel completely scammed. My car was returned in worse condition than it was when I originally brought it.
It's always been great. You guys don't try to sell me something my car doesn't need. It's hard to find a good dealership that knows times are hard for everyone.
glitches happen all the time, everywhere, but when they occur here they take care of the proglem, good on them
Excellent service. Scott Crockett was great In and out in minutes. There was long waits.
She answered questions about my recent Lease buy back purchase plus, she registered my vehicle with the dmv for 2027
Very satisfied with the service. They are friendly and helpful. Problem was taken care fast. We get to go home in a few hours. Thank you Lexus of Henderson from San Diego.
Everything went as they told me it would before I came in for the appointment
Friendly knowledgeable Excellent service! My service advisor was professional, friendly, and very helpful. They kept me informed throughout the process and made everything easy and stress-free. I really appreciate the great customer service and would definitely recommend them.
Excellent service! My service advisor was professional, friendly, and very helpful. They kept me informed throughout the process and made everything easy and stress-free. I really appreciate the great customer service and would definitely recommend them.
Friendly knowledgeable Excellent service! My service advisor was professional, friendly, and very helpful. They kept me informed throughout the process and made everything easy and stress-free. I really appreciate the great customer service and would definitely recommend them.
Personalized attention, very friendly and always helped us to see our best purchase option Recommended
Excellent customer service, excellent communication, excellent care I really like the service at the Lexus dealership
You did a remarkable job and I am completely satisfied. Thank you very, very much.
Always friendly and efficient. They Always give me complete information on the vehicle and ask if I would like it cleaned.
Overall good, except that it took over 2 hours to get my (ev)vehicle back after a 5,000mile check. I will not stay and wait for it next time.
My experience with the dealership was really good considering the staff is a reflection of the leadership.
They did a through job on my vehicle. Everyone was so professional and they took care of all needs. It was a great experience.
Excellent service and professional personnel who kept me informed regarding time to finishing the service..
Stephen was professional, provided accurate estimates before any work began. Timely updates regarding status of my vehicle. Provided me with a loaner car when repairs took longerthan anticipated.
Very poor communication. Sat at dealership 3 hours and then told didn’t even get to car yet. Given a loaner and got my car back 2.5 weeks later. Some of my emails for an update went unanswered. Still even waiting for an answer to one now, been a week and a half!
Lexus of Henderson, is very honest & trusted auto maintenance section, I will always take my Lexus for service there, my service personal, is very honest & have outstanding customer care...
. Extremely disappointing experience with Lexus of Henderson, particularly with the finance department and the overall lack of customer service and transparency.
I was putting approximately 80% down and financing only a relatively small portion of the vehicle. I had already secured a better rate through my credit union, but I chose dealership financing purely for convenience. I was initially told by the salesperson that the rate would be 3.99%, only to be presented with 4.99% during the finance process. That discrepancy should have been communicated clearly and upfront, and the way it was handled left me feeling misled.
The most disappointing part of ... Read More Full review text opened.DealerRater - Sep 23, 2026
. Extremely disappointing experience with Lexus of Henderson, particularly with the finance department and the overall lack of customer service and transparency.
I was putting approximately 80% down and financing only a relatively small portion of the vehicle. I had already secured a better rate through my credit union, but I chose dealership financing purely for convenience. I was initially told by the salesperson that the rate would be 3.99%, only to be presented with 4.99% during the finance process. That discrepancy should have been communicated clearly and upfront, and the way it was handled left me feeling misled.
The most disappointing part of the entire experience was the finance representative who handled my paperwork. I do not remember his name, but his attitude toward me was extremely rude, dismissive, and unprofessional. When I asked reasonable questions about the financing, rates, and documents I was being asked to sign, instead of taking the time to explain them clearly, he made me feel as though my questions were an inconvenience. His demeanor was condescending and made an already frustrating situation significantly worse.
This is simply not the level of professionalism or customer service I expected when purchasing a new Lexus. Whether a customer finances $5,000 or $50,000 should make absolutely no difference in how that customer is treated. I was making a significant purchase and expected basic courtesy, patience, transparency, and clear answers. Unfortunately, that was not my experience with the finance department.
The problems continued after the sale. My brand-new vehicle had a scratch on the hood, some expected accessories were missing, and getting clear answers afterward was unnecessarily difficult. Calls were not properly returned, and I was not given adequate information about whom to contact regarding the warranty and other post-sale questions. I was also disappointed with the value offered for my trade-in, particularly considering how quickly the dealership was able to resell it.
What makes this especially disappointing is that this was my third vehicle purchase from this dealership. A repeat customer should not leave a dealership feeling this frustrated and dissatisfied. The vehicle itself may carry the Lexus name, but the customer experience I received did not reflect the level of service I associate with that brand.
Based on this experience, I will not purchase another vehicle from this dealership. I am giving one star because it is the minimum available. If zero stars were an option, that would more accurately reflect my experience.
This was probably my best dealer experience I ever had. Got a great deal and great car very happy with purchase so far. I look forward to learning anything about this car. Justo who was salesman handled our case very professional handled. Highly recommended if you are looking for a great luxury car. This was a pleasant experience.
My service advisor James was top notch. Professional and Friendly. My car was done within a day and rideshare made it seamless.
If you want future surveys do not make me type any answers! This is really annoying and I will not take the time to complete the survey.
clean and orderly. plenty of help and i didn't have to wait long highly satisfied
Great experience. My rep was very friendly and the service team was fantastic. Love this dealership
Easy one word Great That's it You're killing me You are getting annoying Who are you
Everyone was friendly, helpful and knowledgeable. Very customer oriented. They made me feel very comfortable.
Always welcomed with a smile and professionalism. I am so happy I bought a Lexus!
James was very kind and helpful in his response to get me a loaner car when mine was being serviced.
Amazing service. Fast, easy and a reasonable price. They always take care of my RCF.
Fast & friendly service, thank you Fast & friendly service, thank you. I really appreciated how easy it was to make an appointment, and the snack selection was nice
Fast & friendly service. Thank you. Everyone at the clear shop was friendly & I did not have to wait long.
Took a bit longer but I am glad the issue has been taken care of!
Dealership is great, but the issue didn't get fixed The 'Hold' button still sticks. Yes
I experienced care and professionalism from the moment I walked in the door. The whole process was smooth and straightforward.
I had an excellent experience working with Maurice, my Lexus service advisor. He was professional, knowledgeable, and kept me informed throughout the entire service process. Maurice clearly explained the recommended work, answered all my questions, and ensured everything was completed correctly and on time. His honesty, attention to detail, and outstanding customer service made the entire experience easy and stress-free. Maurice truly represents the high level of service expected from Lexus. I highly recommend him!
Very efficient since I brought my car there. Immediate attention evaluation and explanation of the problem and recommendations.
Lack of communication Lack of communication...didn't feel like I was valued as a customer. Ok
Lexus of Henderson always provide excellent customer service even during their I. T. crisis that weekend.
Great job finding the exact vehicle we wanted. Look forward to a wonderful relationship for years to come.
Great communicator and arranged a Lyft to take us to the mall and back He was friendly and described what was happening to the car
They were pleasant. The service was for an oil change and tire rotation. I spent 2 hours and 15 minutes there. Much too long and much too expensive. In the future , I will not return to them for this service again.
Disappointed when I went with my wife for a 40k service, and they tried to sell an alignment as part of "their" 40k service. It's no longer what's necessary for these routine services, it's what they want to do at $200 an hour. You would never align a car with 40k miles and the original tires, total ripoff. If I wasn't there the wife wouldn't have known any better, and it would have added $200 to the cost. Then they tried to sell us a new set of tires, that they never gave us an ... Read More Full review text opened.DealerRater - Sep 8, 2026
Disappointed when I went with my wife for a 40k service, and they tried to sell an alignment as part of "their" 40k service. It's no longer what's necessary for these routine services, it's what they want to do at $200 an hour. You would never align a car with 40k miles and the original tires, total ripoff. If I wasn't there the wife wouldn't have known any better, and it would have added $200 to the cost. Then they tried to sell us a new set of tires, that they never gave us an out the door price, but of course they always align the car when they put on a new set of tires. How ironic!
It was fine. We were never notified about the car being ready. It was a minor maintenance (20k) We had no problems
Scott was great, don’t want to deal with anyone else. Took a while to figure out the problem, that would be my only complaint but your technicians seemed to of finally get it so e
Buying a brand new car was stressful enough but Landon and Luke were fantastic and to top it off they delivered my car after waiting a few weeks EXCELLENT SERVICE
I had to wait an hour to just drop off my car and pick up a loaner. My appointment was at 9am to drop off my Car for Routine Maintenance and didn't call me till 10am
Excellent customer service from beginning to end! Very professional group of people from the advisors to the service team.
Got my car in and done on time including a wash. Very easy to work with and picked me up from home with Uber.
Always friendly and exceptional service. Very professional customer service and helpful And trust worthy Nothing else to say
Easy in easy out The guys were nice and friendly My car was very clean
Work was completed efficiently and correctly. Loaner car provided which is always a plus Professional
Every person I am in CJ tact with is kind and helpful. James is great too he just didn't return a phone call.
Clean and professional, Scott was great. It sure who came up with 15 word minimum
Great car, disappointing service. I expected a lot more from Lexus. I own other Lexus products and know what I am getting. I am concerned someone who didn't know Lexus would have left. In brief, Troy was nice, but it felt like he was perhaps new, or apathetic. My first significant question to him was what would make me pay a premium for a Lexus other than similar models made by Toyota.... to me perhaps that is the core question every Lexus sales person should know - especially when trying to sell an upscale brand. He gave a a ... Read More Full review text opened.DealerRater - Aug 27, 2026
Great car, disappointing service. I expected a lot more from Lexus. I own other Lexus products and know what I am getting. I am concerned someone who didn't know Lexus would have left. In brief, Troy was nice, but it felt like he was perhaps new, or apathetic. My first significant question to him was what would make me pay a premium for a Lexus other than similar models made by Toyota.... to me perhaps that is the core question every Lexus sales person should know - especially when trying to sell an upscale brand. He gave a a pretty lack luster, and non-specific answer. From there I had other issues: the car I looked at was dirty (sent back when I decided to buy, but still dirty - I cleaned it myself after taking delivery), I hit several hurdles with negotiated commitments in service, DMV registration service hit problems that shouldn't have happened. Overall I went back and forth to the dealership about 4 times. If this was a random Ford dealership, I wouldn't be surprised, but this is Lexus - I expect a lot more, especially when considering the high dealership fees that are charged. I hope my experience wasn't typical. If I didn't already own a Lexus and understood how great the product itself was, I wouldn't have bought.
Landon made it very easy on me . I get anxious around people and he was awesome!
I have had 2 years of terrible experience with this dealership. They sold me a car and told me that did not have the specs it was supposed to and the offered to make it right. But every time I go for service, there is ALWAYS an issue. So 2 weeks ago, i scheduled to go out of town, reserved a vehicle and then asked if they could service the car while I was out of town. I was told it was no problem. I even received a text message indicating that my service was completed. When i got back into town, ... Read More Full review text opened.DealerRater - Aug 26, 2026
I have had 2 years of terrible experience with this dealership. They sold me a car and told me that did not have the specs it was supposed to and the offered to make it right. But every time I go for service, there is ALWAYS an issue. So 2 weeks ago, i scheduled to go out of town, reserved a vehicle and then asked if they could service the car while I was out of town. I was told it was no problem. I even received a text message indicating that my service was completed. When i got back into town, the specialist informed me that they did NOT service the car, brought my car out and it was filthy. I know that it sits outside but they didn't even wash it coming out.
Then a week later, i scheduled to bring the car in and took time off of work to do so because the dealership is NOT close to my home. I got there, checked in and then sat for over an hour. Did not hear from anyone, did not speak to anyone. I finally sought out a service person and asked what was going on with my car. He said that he would find out but i again had to seek someone out like 20 min later when the gentleman did not get back to me. He said that he didn't know who the person was, a new system was being installed. Finally, an hour and a half after initial check in, i said forget it I want my car and I want to leave. I spoke to an older gentleman, who did not give me his name but said that he apologized and would contact me about making it right. Of course, never heard from anyone. Well, someone did call to say that an alert came up that my car was ready for service. For whatever reason, they called my husband and was probably good because I am furious and would not have had kind words. Overall, I never want to go back to this dealership, they have been terrible and other customers have told me about their similar experiences. I just want to reach out on all avenues I can to let someone know. It is ridiculous and we paid way too much money for a half xxx car that didn't have all the features to begin with and continue to get terrible service.
Sold us a car with a broken water pump and bad control arms- two days after buying it we find out that it needs around $7k worth of repairs. We had to get the DMV involved to return the vehicle, and getting our money back has been a tedious process that is taking way longer than reasonable (vehicle still shows a pending payment due from Lexus Financial Services). Overall a pretty bad experience.
They fixed my car, which is what I expected. I was impressed by the automated texting to communicate the service progress. Service Rep seemed genuine and customer oriented.
Excellent service, clean facility & out within a reason timeframe. excellent overall experience and i am very satisfied
Scott handled all my needs both mechanical and cosmetic with ease. He made the experience seamless.
I always get a great and quick service when visiting this location. Thank you for a great job.
The minute I arrived, the staff was amazing, no pressure, professional, welcoming, knowledgeable. Rick White is awesome. Jessie in service is top shelf, I have already shared my experience with others.
Excellent customer service is a priority. I feel I am a valued customer! The dealership listens to detail and acts upon that detail concern for the customer.
Excellent communication and service. Loved the video of all the services completed and the quick drop off/pick up.
